Customizing Email Templates

Email templates define the contents of an automated message sent to a user, for example, when a user is invited to join a Device Cloud organization.

The subject and body can contain any combination of static text and email template variables. Variables enable you to customize the information sent to a specific user or group of users. The structure is $(VARIABLE), where the string VARIABLE is the name of the variable (such as url or minutes). For more information about the available variables and the templates to which they apply, see Email Template Variables.

The email template can contain the a, abbr, acronym, address, b, blockquote, br, dd, dir, div, dl, dt, em, h1, h2, h3, h4, h5, h6, hr, i, img, li, ol, p, pre, small, conceptspan, strong, style, sub, sup, summary, table, tbody, td, textarea, tfoot, th, thead, tr, u, and ul HTML tags.

The email template cannot contain JavaScript or event handling properties, such as onclick and onload that can trigger JavaScript.

You cannot delete email templates or change the template key for templates required by Device Cloud.

To create a new email template, you need super administrator or super ops privileges.

  1. Select Tools > Administration, and then click Email templates.
    Device Cloud - Tools Menu Highlighting Administration

  2. On the Email Templates page, click the Edit icon of the template you want to edit.

  3. On the Editing page of the template, update the Subject and Body boxes as needed, and then click Update.